Refunds
All sales are Final!
If your order arrives damaged or your product seems to be defective please contact customer service at flenoy.shana@yahoo.com
Damaged Products:
If your item arrives damaged, please send an email to flenoy.shana@yahoo.com. Please include your name, order/invoice number, and images of the damages.
Lost/Stolen Package:
If you have not received your packaged or it is stolen, please contact USPS to file a lost/stolen package claim.
Products Not Working
The OsunKemi Beauty&Skin Co. team wants to be a part of your healthy skin journey. However, finding a skincare regimen that works for “Your” skin is a process. With this in mind, if one of our systems does not seem to be the right fit for your skin, we will assist you in finding an alternative solution at a complimentary discount rate. This option is only available to return customers who have previously purchased an essential, treatment or complete system and has used it consistently for 90 days.
- Please note that it can take up to 90 days to see the visible positive effects of a new skin care regimen. In addition, you may experience a break out during the acclimation period within the first 30 days which is typical and normal.
- You must have given the products at least 90 days of consistent use before requesting a different solution.
- Customer must email us within 7 days after the 90 days of use for the product solution guarantee to be valid.
Adverse Reactions
If a reaction occurs, please contact your physician immediately. Once you have cosulted a physician please contact us with your before and after pictures.
Limitation of Liability
OsunKemi Beauty&Skin Co. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if OsunKemi Beauty&Skin Co. has been advised of the possibility of such damages.